Support

How do I connect HubSpot?

Create an account, open Account → HubSpot connection and select Connect HubSpot. You will be sent to HubSpot to approve read access. You must be a HubSpot super admin, or have an admin approve the install.

The connection failed or scopes were missing.

Reconnect and approve every requested permission. If a scope is declined, knovaly reports the shortfall rather than running on partial data, because an incomplete read produces a misleading report.

How long does a scan take?

Most portals complete in about a minute. Large portals are processed in segments and continue automatically; the progress screen shows which phase is running.

Why is a deal flagged?

Every finding carries its own evidence: the properties, dates, owner and amount that triggered it. Open the finding and expand the reasoning to see exactly which signals fired.

Will knovaly change anything in my CRM?

No. Access is read-only. knovaly cannot create, edit or delete any HubSpot record.

How do I change or cancel my plan?

Open Account → Billing and use the billing portal. You can update payment methods, download invoices and cancel there. Access continues to the end of the paid period.

How do I remove my data?

Disconnect HubSpot to stop all access, then submit a deletion request to have stored reports and credentials removed.

When something goes wrong, include your account email, the connected HubSpot portal ID, roughly when it happened and what you were doing. That is normally enough for us to find the recorded details of the failure. Please do not send screenshots containing CRM personal data unless we ask for them.